Despite everything, it can happen that you can not figure something out, or that you are not satisfied with something. Also then we are of course ready for you. 

You can also directly contact us. 

Within working hours you can call us on +31 (0)20 6231649

Monday 10:00 - 18:00
Tuesday 10:00 - 18:00
Wednesday 10:00 - 18:00
Thursday 10:00 - 18:00
Friday 10:00 - 18:00
Saturday 10:00 - 17:00
Sunday     closed


Besides, we are also closed on Crhistmas, Easter, Ascension Day, Pentecost and Kingsday.

Complaint procedure


If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.